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Customer Service Hub

COVID-19 update

We're here to support you through this uncertain time, but it's also vital for us to make sure we’re taking care of our employees. As of 27 March, our enquiry line will have limited availability - we would recommend that you look through this help hub to start with and then email us if you can't find the answer you're looking for.

If you do need our help we’re still here for you, it may just take a little longer for us to provide a response.

We’re not currently facing any major disruptions to our shipping service, but this may be subject to change and we must also ensure that we follow any upcoming government advice. Please make sure you have an up-to-date email address on your online account, so we can get in touch if anything changes.

Click here for further info

This is uncharted territory for all of us, so please stay safe and take care of yourself – and thank you for being a loyal customer.

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