You may be able to adjust your order before it has been shipped by contacting our customer service team. It is not possible to cancel orders through our website.
Our phone lines are closed for now – please use one of the below methods to contact us. The volume of queries we're receiving is really high at the moment, so please bear with us; we promise we'll get back to you as soon as we can.
Want to email us directly? Our address is firstname.lastname@example.org
If you'd like to get in touch via social media, we're available on Facebook Messenger and direct messaging via Twitter ; just click the icons for a direct link.
If it is too late to cancel your order, you can return any unwanted items for FREE using our SmartLabel™ found in te parcel on the packing slip. Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office. For more information on returns, see our return policy here.